Terms

Last updated 11 November 2026.

Who we are

The Airport Butler is a trading name of Elite Class Management Services Limited, a company incorporated in British Columbia, Canada (no. BC1419353). Registered office: 200-1462 W. 8th Ave., Vancouver, BC V6H 1E1, Canada.

Enquiries

Sending an enquiry does not make a booking and costs nothing. We reply with what we can arrange and its price in pounds sterling. A booking is made only when you accept that price in writing and pay, and the terms of that booking are sent to you with the price.

What we can and cannot promise

Every airport sets its own rules for who may go where. Your butler takes the quickest way the airport allows. Passport control, customs and security belong to the authorities and the airport, and we cannot shorten them.

Your statutory rights

Nothing in these terms affects your rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Law

These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland, you may also bring proceedings there.