Privacy notice

Last updated 11 November 2026.

Who looks after your details

The Airport Butler is a trading name of Elite Class Management Services Limited, a company incorporated in British Columbia, Canada (no. BC1419353). Registered office: 200-1462 W. 8th Ave., Vancouver, BC V6H 1E1, Canada.

What we keep

When you send an enquiry we keep what you type: the service, the airport, the date, the flight, how many guests, your name, email, telephone number and any note. We also keep the address your request came from and your browser’s name, to stop misuse.

Why

To answer your enquiry and, if you book, to provide the service. Our lawful basis is taking steps at your request before a contract (UK GDPR Article 6(1)(b)), and your consent for contact by WhatsApp, which you may withdraw at any time.

Who sees them

Our desk, and the airport service partner who provides your butler if you book. Our systems are hosted by providers who process data on our instructions. We never sell your details.

How long

We keep an enquiry only as long as we need it to answer you and for our records. A booking’s records are kept as long as the law on accounts requires.

Your rights

You may ask for a copy of your details, ask us to correct or delete them, or object to how we use them, by replying to any email from us. You may also complain to the Information Commissioner’s Office (ico.org.uk).