Your own butler, from the aircraft door to the car.

What your butler does

• Your butler waits where you step off, holding a card with your name
• Walked through passport control, the baggage hall and customs with you
• Luggage collected from the belt and carried to your car, taxi or train
• On departure: from the kerb through check-in and bag drop, to security and on

Arriving, departing or connecting

Arriving, your butler meets you where you leave the aircraft and stays with you until you are in your car. Departing, we meet you at the kerb or the car park and see you through check-in and bag drop to security. Changing flights, we meet you off the first flight and walk you to the second.

Every airport sets its own rules for who may go where. Your butler takes the quickest way the airport allows; where an airport sells a faster lane to its passengers, we tell you when we reply. Passport control is always the officer’s.

For whom

Families with small children and a great deal of luggage. Parents and grandparents who would rather not walk the length of Terminal 5 alone. Guests you are meeting on business. Anyone arriving after a long night who would simply like to be looked after.